A lawyer has raised concerns on social media after her friend was allegedly charged P1,000 by a local airline due to a one-character discrepancy in the passenger\u2019s name, which she said stemmed from a booking system limit.<\/p>\n
In a Facebook post dated February 14, Atty. Race Del Rosario, RN, said her friend was not allowed to check in for a scheduled flight unless she paid the amount. According to Atty. Del Rosario, the airline cited a rule stating that the passenger\u2019s name in the booking must match the name on the identification card.<\/p>\n
Atty. Del Rosario explained that her friend\u2019s given name contains 21 characters, while the airline\u2019s online booking system only allows up to 20 characters. As a result, the final letter of the name was omitted in the reservation, creating a one-letter difference compared with the name reflected on her friend\u2019s ID.<\/p>\n
Because of the discrepancy, Atty. Del Rosario said her friend was required to pay P1,000 before being permitted to check in. She added that they later contacted the airline\u2019s customer service hotline to request a refund but were denied.<\/p>\n
\u201cWe were told it is a rule,\u201d Atty. Del Rosario wrote in her post. However, she said that when she asked whether the policy was stated in the airline\u2019s terms and conditions, the customer service agent allegedly could not confirm.<\/p>\n
Atty. Del Rosario questioned the fairness of the policy, particularly in cases where the discrepancy results from system limitations rather than passenger error. She also asked what would happen to travelers who might not have extra funds available at the airport.<\/p>\n
\u201cGood thing my friend could afford to pay,\u201d she wrote. \u201cBut what if someone has only enough money for the trip? \u201d<\/p>\n
Images attached to the post show what appears to be a booking confirmation page with the passenger\u2019s shortened name and masked booking details. The post has since drawn reactions from social media users, some of whom shared similar experiences involving name corrections and corresponding fees.<\/p>\n
As of posting time, the airline had not publicly responded to the concerns raised in Atty. Del Rosario\u2019s post.<\/p>\n
H\/T: Atty. Race del Rosario, RN | Facebook<\/p>\n","protected":false},"excerpt":{"rendered":"
When asked if the policy was clearly stated in the terms and conditions, the agent allegedly could not provide confirmation.<\/p>\n","protected":false},"author":1,"featured_media":262429,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[101],"tags":[],"class_list":["post-262428","post","type-post","status-publish","format-standard","has-post-thumbnail","category-travel"],"zyndk8_nxtgen_metadata":{"nxtgen_comments":[{"7742":"automated systems need improvement \ud83d\udc4d\r","7743":"transparency builds trust \ud83d\udc4d\r","7744":"empathy sa frontliners sana meron \ud83d\udc4d\r","7745":"booking limit 20 chars weird naman \ud83d\ude05\r","7746":"lesson for airlines to improve tech \ud83d\udca1\r","7747":"public awareness mahalaga \ud83d\udc4d\r"}]},"_links":{"self":[{"href":"https:\/\/uptownmanila.com\/index.php?rest_route=\/wp\/v2\/posts\/262428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uptownmanila.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/uptownmanila.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/uptownmanila.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/uptownmanila.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=262428"}],"version-history":[{"count":0,"href":"https:\/\/uptownmanila.com\/index.php?rest_route=\/wp\/v2\/posts\/262428\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/uptownmanila.com\/index.php?rest_route=\/wp\/v2\/media\/262429"}],"wp:attachment":[{"href":"https:\/\/uptownmanila.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=262428"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/uptownmanila.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=262428"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/uptownmanila.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=262428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}